Privacy Policy

Last updated: 24 October 2026

Refined Creation Company Limited ("we", "us") respects your privacy. This policy explains what personal data we collect through this website, how we use it, and your rights.

1. Information we collect

Enquiry details: your name, email address, phone number (optional) and the message you send through our enquiry form.
Order and delivery details: if you proceed with a purchase, billing and delivery addresses and payment-related information needed to fulfil the order.
Technical data: basic information such as browser type and pages visited, which may be collected by our hosting provider in server logs for security and performance.

Please do not include sensitive health information in your enquiry unless it is necessary for us to recommend suitable equipment. If you do, we will treat it with extra care and use it only for that purpose.

2. How we use your information

To respond to your enquiries and prepare quotations.
To process, deliver and support orders, including warranty and servicing.
To meet legal, accounting and regulatory obligations.
To keep the website secure and working properly.

We do not sell your personal data.

3. Sharing your information

We share personal data only where necessary with service providers who help us run the business, such as website hosting, delivery partners, payment processors and product manufacturers handling warranty claims, and where required by law. These parties may use your data only to provide their services to us.

4. Cookies

This website does not use advertising or tracking cookies. If we add analytics or similar tools in the future, we will update this policy and, where required, ask for your consent.

5. How long we keep data

We keep personal data only as long as needed for the purposes above, including any legal or accounting retention period, and then delete or anonymise it.

6. Security

We take reasonable steps to protect personal data from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Your rights

Subject to applicable law, you may request access to the personal data we hold about you, ask us to correct or delete it, withdraw consent, or object to certain uses. To make a request, please use the enquiry form and mark it "Privacy request".

8. Third-party links

This website may link to other sites. We are not responsible for their content or privacy practices.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.